Helpdesk

Published: 1 December 2016| Version 1 | DOI: 10.17632/39bp3vv62t.1
Contributor:
Ilya Verenich

Description

This dataset contains events from a ticketing management process of the help desk of an Italian software company. The process consists of 9 activities, and all cases start with the insertion of a new ticket into the ticketing management system. Each case ends when the issue is resolved and the ticket is closed. This log contains 3804 process instances (a.k.a "cases") and 13710 events

Files

Institutions

Queensland University of Technology

Categories

Data Mining, Business Process Management, Sequence Learning

Related Links

Software
https://verenich.github.io/ProcessSequencePrediction/
is related to this dataset

Licence