2026-10-13T08:25:05Z https://data.mendeley.com/oai

oai:data.mendeley.com/v4ythtcsp6.1 2026-04-20T18:31:11Z

Zhang, Baitong Dataset for "Human vs. AI Service Recovery: The Mediating Role of Perceived Sincerity in Customer Forgiveness" Mendeley Data This dataset contains survey data from three between-subjects experiments examining how recovery agent type (human versus AI) influences customer forgiveness in AI service failure contexts. Study 1 tests the main effect of recovery agent type and the mediating role of perceived sincerity. Study 2 examines the interaction between recovery agent type and recovery strategy (warmth-oriented versus competence-oriented). Study 3 examines the interaction between recovery agent type and temporal metaphor framing (self-moving versus event-moving). Data were collected from general consumers in China with prior experience using AI customer service. Artificial Intelligence Marketing Consumer Behavior Li, Jiatong Jung, Sunho Dataset doi:10.17632/v4ythtcsp6.1 oai:data.mendeley.com/v4ythtcsp6.1 Creative Commons Attribution 4.0 International http://creativecommons.org/licenses/by/4.0 https://data.mendeley.com/datasets/v4ythtcsp6 2026-04-20T18:31:11Z