2026-10-15T06:41:13Z https://data.mendeley.com/oai

oai:data.mendeley.com/y75tymxvhc.1 2026-06-10T18:34:35Z

Al Awadh, Mohammed Online Shopping Experience for E-Service Quality Assessment Mendeley Data The dataset consists of 402 responses of customer service quality survey using a 5-point Likert scale. The dataset includes five dimensions of service quality—Empathy (EM1–EM4), Responsiveness (RS1–RS4), Reliability (RL1–RL4), Assurance (AR1–AR4), and Tangibles (TG1–TG5)—along with composite measures of Trust (TR), Customer Satisfaction (CS), and Customer Loyalty (CL). e-Services Dataset doi:10.17632/y75tymxvhc.1 oai:data.mendeley.com/y75tymxvhc.1 Creative Commons Attribution 4.0 International http://creativecommons.org/licenses/by/4.0 https://data.mendeley.com/datasets/y75tymxvhc 2026-06-10T18:34:35Z