Published: 1 Dec 2016 | Version 1 | DOI: 10.17632/39bp3vv62t.1

Description of this data

This dataset contains events from a ticketing management process of the help desk of an Italian software company. The process consists of 9 activities, and all cases start with the insertion of a new ticket into the ticketing
management system. Each case ends when the issue is resolved and the ticket is closed. This log contains 3804 process instances (a.k.a "cases") and 13710 events

Experiment data files

Related links

Latest version

  • Version 1


    Published: 2016-12-01

    DOI: 10.17632/39bp3vv62t.1

    Cite this dataset

    Verenich, Ilya (2016), “Helpdesk”, Mendeley Data, v1


Views: 774
Downloads: 152


Queensland University of Technology


Data Mining, Business Process Management, Sequence Learning


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The files associated with this dataset are licensed under a MIT License licence.

What does this mean?

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.