Survey Dataset on Influence of Client Relationship Maintenance Process on the Firm performance of Architectural Firms in Lagos, Nigeria

Published: 24 June 2022| Version 1 | DOI: 10.17632/3pxc3gtc9w.1
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Description

The contents of the dataset presented in this article comprise primary data which contains empirical information that demonstrates the influence of client relationship maintenance process on the firm performance of architectural firms in Lagos, Nigeria. Copies of a questionnaire were administered to principals of registered architectural firms in Lagos, Nigeria to acquire relevant data. The demographic characteristics of the respondents were presented in Table 1 while the characteristics of the architectural firms were presented in Table 2. Table 3-11 contain data that describe the influence of client relationship maintenance process on the performance of the surveyed architectural firms. The data comprise the model summaries, analysis of variance (ANOVA) of the variables of the study and the estimated coefficients of the explanatory variables (beta values) from the standardized regression coefficients that set financial, non-financial and overall financial performance as the criterion variables. Fig. 1-6 present data on the financial performance dimension of the firm performance of the firms, while Fig. 7-12 present data on the non-financial performance dimension. Fig. 1 presents data on the respondents’ rating of the firms’ financial performance after tax in the past three years while Fig. 2 presents the number of projects executed by firms in the past three years. The costs of projects executed by the firms in the past three years was presented in Fig. 3. Fig. 4 presents data on the respondents’ rating of the firms’ increase in company assets in the past three years while Fig. 5 presents the number of new clients acquired by the firms in the past three years. The number of branch offices that the firm opened in the past three years was presented in Fig. 6. Additionally, for the non-financial performance dimension of the firm performance of the firms, Fig. 7 presents data on the respondents’ rating of the frequency of clients’ complaints about the firm’s service delivery in the past three years while Fig. 8 presents the respondents’ rating of the frequency of referrals obtained from current clients in the past three years. The number of branch offices that the firm opened in the past three years was presented in Fig. 9. Also, Fig. 10 presents data on the respondents’ rating of the employees’ commitment to work in the past three years while Fig. 11 presents the respondents’ rating of employees’ compliance with work hours in the past three years. Nevertheless, Table 4 contains data that described the client relationship maintenance process practiced in the firms.

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To acquire these data, a sampling frame of 318 architectural firms located in Lagos, Nigeria was extracted from the national register published by the Architects Registration Council of Nigeria (ARCON). The sample size for the study was estimated by using the Yamane 1967 to obtain a sample size of 195 firms. A questionnaire was designed for data collection. Questions about the respondents’ demographics and characteristics of the firms were asked in Section A and Section B respectively. In Section C, close-ended 5-point Likert type scale questions about the client relationship maintenance process practices in the firms were asked. In section D, a combination of close-ended 5-point Likert type and interval scale questions were asked about the performance of the firms. The questions covered the financial performance and non-financial performance dimensions of firm performance. Cronbach's Alpha test was performed to assess the reliability of the scale of measurement used for the 9 items in Section C and the 12 items in Section D during the pre-testing stage of the questionnaire. A value of 0.75 were obtained for the items in both Sections C and D while 0.81 was obtained from a test of the overall reliability of the scale of measurement. These values are greater than the minimum recommended value of 0.70. From the calculated sample size, 195 architectural firms were selected by simple random sampling and a copy of the questionnaire was delivered to the CEOs (principals) of the firms between February, 2019 and September, 2019. Only 82 copies of the questionnaire were retrieved which represents a response rate of 42%. Statistical Product and Service Solutions (SPSS) software (IBM SPSS Statistics 23) was used to extract and organize the responses provided by the respondents in the retrieved completed copies of the questionnaire in form of tables and charts showing frequencies and mean rankings.

Institutions

Covenant University, University of Nigeria

Categories

Professional Practice, Business Management, Customer Relationship Marketing, Architecture Management

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