Replication Data for: Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

Published: 20 February 2023| Version 1 | DOI: 10.17632/5xf6nb46gg.1
Contributor:
RAKSMEY SANN

Description

This dataset includes replication data for the paper: "Sann, R., & Lai, P.-C. (2020). Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry. International Journal of Hospitality Management, 91, 102678. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102678".

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Institutions

Khon Kaen University Faculty of Business Administration and Accountancy

Categories

Algorithms, Data Mining, Machine Learning Algorithm, Content Analysis, Textual Database, Text Mining, Sentiment Analysis, User-Generated Content

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