Knowledge Management System Development in a Logistics Company
In this paper, the question of the formation of a knowledge management system in a logistics company is investigated. Knowledge management allows companies to achieve their strategic goals, such as: increasing competitiveness and performance, increasing market share, increasing revenue and productivity. In order for an organization to achieve its goals in the current market conditions, it should create a management system in which knowledge becomes the main resource. The paper developed recommendations for the implementation of a knowledge management system for the company in question, using certain tools. The result is that after the implementation of the system in an existing company, the processing time for requests was reduced, which led to an increase in employee productivity. A positive effect can be seen after conducting a survey and interviews among employees. Thus, the proposed knowledge management system through the formation and accumulation of competencies will lead to an increase in the efficiency of the company.