Optimizing Digital Queuing Systems to Improve Process Efficiency: A Case Study at XYZ Bank Data

Published: 27 June 2025| Version 1 | DOI: 10.17632/6328bpwjcc.1
Contributors:
Stephen Krisdy Stephen, Gunawan Wang

Description

This dataset was collected as part of a thesis research project aimed at optimizing the digital queuing system to improve process efficiency at XYZ Bank. Data was collected using direct observation of queue-related activities over a span of six months at one of the XYZ bank's main branches.

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Institutions

  • Bina Nusantara University

Categories

Banking, Direct Observation, Digital Transformation

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