CAN ARTIFICIAL INTELLIGENCE OVERTHROW HUMAN RESOURCES IN THE SUPPLY CHAIN INDUSTRY? A QUALITATIVE REVIEW
Description
Artificial Intelligence is facilitating the automation of routine tasks and processes in supply chain management, freeing up human resources to attention more on strategic activities. It enables firms to identify blockages, mitigate risks, and make informed decisions to accelerate smoother operations. Empirically, the study examined how AI is capable to depose human resources in the supply chain industry. Artificial Intelligence is attributed to that activity devoted to making machines intelligent, and intelligence is that quality that enables an entity to function appropriately and with foresight in its environment. Specifically, AI, can drive supply chain planning, including but not limited to production, inventory management, and product distribution. This study adopted Systematic Review because it is an overview of primary studies which contains an explicit statement of objectives, materials and methods and has been conducted according to explicit and reproducible methodology. In terms of technology, Artificial Intelligence software has machine programming that provides different ways of learning at the workplace with regards to an employee’s job, experience and companions. It also reduces boredom at the workplace since monotonous tasks can be easily performed with the application of Artificial Intelligence. The study recommended that by leveraging on AI and ML, companies can reduce operator error and processing times, process massive and diverse data sets from across all functions to provide better visibility within the supply chain whilst increasing efficiency and productivity. Also, there should be room for design training and development plans for each employee from background processes, based on big data or data analytics related to employment practices in real time. Finally, artificial intelligence should be used in a practical and effective manner that will improve the achievement of the human resource management tasks in the field of employment, evaluation and performance measurement to foster supply chain resilience goals