JOSM replication package

Description

# Replication package **When service standards become non-negotiable: Asymmetric customer evaluations across global and domestic service brands** (manuscript under double-anonymous review at the *Journal of Service Management*) This package reproduces every table, figure and appendix result in the manuscript from text-free, review-level data. Author information is withheld for anonymous review.

Steps to reproduce

```bash python -m venv .venv && source .venv/bin/activate # Windows: .venv\Scripts\activate pip install -r requirements.txt python code/run_all.py ``` The whole pipeline runs in about three minutes on a laptop. Logs are written to `results/logs/`. Random seed: 20260817; the wild cluster bootstrap uses 9,999 Rademacher draws.

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