Data to Model the Effect of Telecommunication Perceived Service Quality and Perceived Value on the Degree of User Satisfaction and e-WOM: Context of North Cyprus Telecommunications Users

Published: 04-01-2020| Version 3 | DOI: 10.17632/m92kjz7tm8.3
muneer alrwashdeh,
Ashraf Jahmani ,
Blend Ibrahim,
Hasan Aljuhmani


The purpose of this dataset is to investigate a comprehensive model of user satisfaction and electronic word-of-mouth (e-WOM). The data was collected through a self-administered questionnaire at Girne American University in the Turkish Republic of North Cyprus (TRNC). The dataset was empirically evaluated using a survey of 500 respondents about their perceptions of the service provided by the mobile telecom operator.