Evaluation of Library Services and Facilities by the Students of BLDE (DU) during the Pandemic COVID-19: A Study
The library plays a significant role in any higher education centre to that provides formation services, resources, and facilities to support its clients for their systematic studies and research activities. This study deals with the awareness and usage of various services and facilities offered by the BLDE (DU) central library during the Pandemic. The research method adopted for this study was a Google Form with a self-designed questionnaire was prepared and circulated randomly among 100 PG students of BLDE-DU, in which 66 were responded. The result revealed that almost all the postgraduate students who responded are aware of the central library's variety of services & facilities. Circulation service is the major service that the PG students utilized following Plagiarism check and Literature search services. The research proposes that user satisfaction assessments be promoted based on the study's results. In addition, library administration should provide training sessions on how to utilise library services effectively on a regular basis. This research adds to the body of knowledge, policy, and practise, especially when it comes to accessing library services and facilities during pandemics like COVID-19.