The role of project culture in the relationship quality among project parties in improving project performance
The data collection activity is undertaken after the researcher obtained approval from the Queensland University of Technology (QUT)’ s Research Ethics advisory team (Approval number 1800000721). This data was taken to research the role of project culture in the relationship quality between project parties in Indonesian infrastructure projects. The research hypothesis includes 1) What is the dominant project culture in Indonesia infrastructure project, and 2) How does dominant project culture influence the development of relationship quality between project parties. Under the case study protocol, the researchers selected three projects to obtained qualitative and quantitative data. Qualitative data were obtained from interviews with project participants to dig in-depth information related to the working conditions of the three cases. The findings data was analyzed by involving codification and interpretation of patterns to explain the way the patterns exist in the three cases. Meanwhile, quantitative data were collected from project parties to examine the extent of the respondent’s perceptions regarding the atmosphere of the three selected projects. The researcher utilized the Project Culture instrument developed by Zuo & Zillante (2006) to assess project culture dimensions. At the same time, the CLOSE instrument established by Jiang, Shiu, Henneberg, & Naude (2016) also was used to investigate aspects of relationship quality. The results data were analyzed by using a statistical technique to examine the associated impacts of project culture on relationship quality. The finding indicates that the dominant project culture was seen to influence the quality of the relationship between project parties.
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A case study research approach was employed for integrating interviews and questionnaire data. Before collecting the data, the interview protocol and questionnaire were prepared and developed following the theory and the research questions. Since the respondents of the study are all Indonesian, the interview and questionnaire are presented in Bahasa Indonesia to enable them to articulate their opinion. After that, three specific projects were selected based on the similarity characteristics of those projects. Then, nominated project practitioners from the client, contractor, consultant, and supplier/subcontractor’s organizations were invited to participate in the interviews. All interviews were tape-recorded, transcribed verbatim, and translated into English. Besides, a paper-based questionnaire was directly hand-delivered to 10 respondents of each project. Project Culture instrument developed by Zuo & Zillante (2006) was used to assess project culture dimensions. Also, the CLOSE instrument established by Jiang, Shiu, Henneberg, & Naude (2016) was utilized to investigate aspects of relationship quality. This questionnaire employed a six-point Likert scale technique (1-6), where 1= strongly disagree (SD); 2= disagree (D); 3= slightly Disagree (SD); 4= slightly agree (SA); 5= agree (A); 6= strongly agree (SA).