cogent business and management dataset
The following have been formulated for the purpose of this study: Hypothesis 1; Ho= There is no significant relationship between transition process and business continuity, Hypothesis 2; Ho= Performance metric does not have an effect on corporate image, Hypothesis 3;Ho= Successor training and development has no significant change in customer satisfaction. This is a qualitative study that adopted correlational research design which utilized questionnaire to obtain data from the respondent. Data were analyzed using statistical packages for the social sciences (SPSS). The significant value (.000) indicated that the transition process has a substantial effect on business continuity; Performance metric is positively association (.000) with corporate image. Successor training and development and customer satisfaction was (.000), significantly affects customer satisfaction.