Customer Churn Dataset containing real records from a leading Bulgarian telecom operator, specifically for business customers, including small, medium, and large companies
Description
The dataset is containing real records from a leading Bulgarian telecom operator, specifically for business customers, including small, medium, and large companies. This dataset is generated by the telecom’s business information system, includes 8,454 instances, 14 attributes, and 1 target attribute. The description of dataset features are: PID Personal identification number of the business customer CRM PID Value Segment Shows the value of the customer to the telecom company Billing ZIP ZIP code place-city, village where the company is located КА name The name of their Key Account Manager who serves them Active subscribers The number of active subscribers for this PID Not Active subscribers Number of non-active subscribers for this PID Suspended subscribers The number of suspended subscribers in last 6 months Total Subscribers Total subscribers for the business customer Average Mobile Revenue Average subscriber revenue from mobile services Average Fix Revenue Average subscriber revenue for fixed services including fixed phone lines and fixed Internet access Total Revenue Total Revenue from the business customer ARPU Average revenue per user/subscriber Churn Churned or not churned to another telecom – Yes/No