Data for: Data on Post Bank customer reviews from Web

Name: Data for: Data on Post Bank customer reviews from Web
Creator: Andrei Plotnikov
Published: 2020-05-16T13:40:01.885Z
Keywords: Corporate Reputation, Firm Reputation

Plotnikov, Andrei; Shcheludyakov, Alexey; Cherdantsev, Vadim; Zagoruiko, Igor

doi:10.17632/rfkh49b6s5.1

Data for: Data on Post Bank customer reviews from Web

Published: 16 May 2020| Version 1 | DOI: 10.17632/rfkh49b6s5.1

Contributors:

Andrei Plotnikov, Alexey Shcheludyakov, Vadim Cherdantsev, Igor Zagoruiko

Description

The xls document describes a set of 16659 customer reviews from the Internet regarding the Post Bank. The website banki.ru acted as a data source. We compiled the dataset to monitor the level of trust of bank customers in its banking service. The data presents text reviews for 2013 - 2019 and includes, with or without ratings.

Data for: Data on Post Bank customer reviews from Web

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