Service Quality in Tourism & Hospitality
Published: 13 April 2023| Version 1 | DOI: 10.17632/rz8jzx2fdk.1
Contributor:
SH HengkyDescription
Service Quality refers to the Servqual model. It classifies the elements or components of service quality known as the five critical service quality dimensions.
Files
Steps to reproduce
Method: qualitative, quantitative, mixed mode, SAS/SAT software, Content Analysis, SEM, SPSS, and AHP
Institutions
Politeknik Kent
Categories
Tourism, Hospitality, Quality of Service, Hospitality Management, Hotel Service Quality, Food Tourism, Performative Tourism, Meat Quality, Business Service, Impacts of Tourism