Exploring the Factors Influencing Online Civic Engagement in a Smart City
Our research examines the effect of smart city service quality on online civic behavior. Online questionnaire responses from 548 citizens living in China are examined using a structural equation modeling technique for data analysis, and a theoretical model is proposed based on social learning theory. The results reveal that high-quality responsiveness and the information content of digital training services have a significant positive effect on commitment to community and on information and communications technology (ICT) self-efficacy. We also find that commitment to community and ICT self-efficacy has a significant positive effect on online civic engagement. Commitment to community mediates the effect of information content, responsiveness and environmental quality on online civic engagement. Our research suggests that smart city implementation practitioners, in their efforts to improve online civic engagement, can enhance citizens’ individual commitment to community and foster ICT self-efficacy via high-quality ICT devices and digital learning services.