Parallel Pathways to Departure: Role Conflict, Job Insecurity, and Their Mediating Effects on Employee Turnover in Iran

Published: 7 October 2024| Version 1 | DOI: 10.17632/tbmzzsz6m3.1
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Description

H1: Role conflict is positively related to emotional exhaustion. H2: Role conflict is negatively related to work engagement. H3: Job insecurity is positively related to emotional exhaustion. H4: Job insecurity is negatively related to work engagement. H5: Emotional exhaustion is positively related to turnover intention. H6: Work engagement is negatively related to turnover intention. H7: Emotional exhaustion mediates the role conflict and turnover intention relationship. H8: Work engagement mediates the relationship between job insecurity and turnover intention. H9: Emotional exhaustion mediates the relationship between job insecurity and turnover intention. H10: Work engagement mediates the role conflict and turnover intention relationship. The results of Partial Least Square Structural Equation Modeling (PLS-SEM) revealed a parallel effect, demonstrating that role conflict and job insecurity are associated with diminished work engagement and heightened emotional exhaustion leading to turnover intention.

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We collaborated with an Iranian national university to obtain the necessary official permissions to conduct the study in the hotels. This allowed us access to a diverse range of establishments. Two Iranian Ph.D. students used purposive sampling to efficiently distribute the survey among 325 employees working in 3-star, 4-star, and 5-star hotels. This approach allowed us to target participants with relevant positions and experience within the Iranian hospitality industry.

Institutions

Dogu Akdeniz Universitesi

Categories

Burnout, Role Conflict, Employee Engagement, Employment Turnover

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