Social Media Role in Relieving the Rohingya Humanitarian Crisis

Published: 19 March 2019| Version 1 | DOI: 10.17632/tkr88xz68h.1
Fatma Elzahraa Elsayed


The questionnaire consists of 23 questions in six pages and includes five sections. The first section is to define the major demographic characteristics of the respondents such as age, gender, education, occupation, residency, besides the social media daily usage duration and the order of the media sources about Rohingya news. The second section was to explore the Rohingyas convictions about mobile apps usefulness and the perceptions about the potential implementations to interact with their crisis. Many mobile apps were designed to relieve the humanitarian crises and execute different functions such as Ushahidi, UNHCR Emergency Handbook, UNHCR Refugee Site Planning, Relief Web-Headlines, GPS coordinates converter, Relief Web-Crisis, Relief Web-Jobs, Relief Web-Crises Tablet, IOM Emergency Manual, Disaster alert, and Relief Central. The mobile apps provide many services that facilitate life for the distressed people and improve their conditions, such as enabling communication in time of crisis, allowing basic connectivity with family members, transferring cash and providing digital money, ensuring identity and eligibility for receiving aids e.g., barcode technology, accessing utilities (e.g., lighting) in case of service network failure, keeping in touch with the local and international news, Coordinating rescue and relief operations with relevant organizations. The sections from the third to the fifth are investigating the Rohingyas convictions and perceptions about using YouTube, Twitter, and Facebook. The social media networks can be used to accomplish many tasks that substantially foster the Rohingya capacities in relieving their crisis, such as creating global awareness about their issue, demonstrating their testimonies, correcting the potential misunderstanding about the historical reasons and developments of conflict, mobilizing the world public opinion to derive a supportive political decision, spreading love and peace values among world nations, and improve wellbeing and stamina for existence. All sections have open-ended questions to enable respondents adding comments, examples, and reasons for disagreement.



Social Media, International Communication, Crisis Management, Crisis Communication