Dataset on Financial Technology and Customer Satisfaction in Systemically Important Banks in Kaduna State, Nigeria
Description
• The data provides empirical insights into the effectiveness of fintech in enhancing customer satisfaction, which can inform policy decisions aimed at improving financial inclusion and banking services in Nigeria. • Banks can use the data to develop customer retention and service improvement strategies, leveraging fintech solutions to enhance their competitive edge. • This data can assists the United Nations in evaluating progress toward achieving SDGs 9 and identifying areas needing additional attention.
Files
Steps to reproduce
The data is helpful to academics or researchers who may want to reproduce this study by extending the findings by contributing to the broader knowledge base and facilitating further studies. The findings and data of this study can be used to carry out a comparative analysis of customer Fintech satisfaction from other countries of the world.