LiveChat Evaluations 2017

Published: 21 October 2019| Version 1 | DOI: 10.17632/xbsty4k735.1
Contributor:
Mariana Lapidus

Description

Blinded evaluation of the questions asked via live chat and answered by reference assistants at the MCPHS University libraries. The evaluation was conducted based on a variety of criteria. This data set presents the statistical data on the number of questions, types of patrons, question complexity, answer correctness, etc. for the 2017 and 2018 reference transactions.

Files

Institutions

Massachusetts College of Pharmacy and Health Sciences Libraries

Categories

Medical Reference

Licence