OnlineDT_Scores_NPS_CSI
Published: 6 May 2025| Version 1 | DOI: 10.17632/2cdh5z5wbf.1
Contributors:
Jaewoo Joo, Description
To collect feedback on each design thinking stage, we asked students to complete a short survey after every session. The surveys were conducted through the university’s learning management system and included both scaled and open-ended questions.
Files
Steps to reproduce
• Net Promoter Score (NPS): “How likely are you to recommend this session to a friend or peer?” (0 = Not at all, 10 = Very much) • Customer Satisfaction Index (CSI): “How would you rate this session compared to your expectations?” (1 = Not satisfied at all, 5 = Very satisfied)
Institutions
- Kookmin University
Categories
Survey Method