CX Vietnamese hotel online reviews

Published: 6 July 2023| Version 1 | DOI: 10.17632/dp8s59xnb7.1
Contributor:
Ha Nguyen

Description

This data is collected from customers who have experienced hotel services in Vietnam and generate reviews on the TripAdvisor website. The sample was taken from 3-5 star hotels in 07 main cities of Vietnam with a total of 20,551 reviews. This data is really meaningful in big data analysis to understand the emotional perspective of customers after the hotel service experience. This is also the basis for upgrading the quality of services to suit the needs of customers.

Files

Institutions

FPT University

Categories

Customer Satisfaction Study, Hotel Management, Sentiment Analysis

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