Data for: Data on Post Bank customer reviews from Web

Published: 11 June 2020| Version 3 | DOI: 10.17632/rfkh49b6s5.3
Contributors:
Andrei Plotnikov,
Alexey Shcheludyakov,
Vadim Cherdantsev,
Igor Zagoruiko,
Alexey Bochkarev

Description

The xls document describes a set of 16659 customer reviews from the Internet regarding the Post Bank. The website banki.ru acted as a data source. We compiled the dataset to monitor the level of trust of bank customers in its banking service. The data presents text reviews for 2013 - 2019 and includes, with or without ratings.

Files

Steps to reproduce

Data collected using the Beautiful Soup package is a Python library for pulling data out of HTML and XML files. Data collected from the authoritative site banki.ru

Categories

Corporate Reputation, Firm Reputation

License