PSYCHOSOCIAL SUPPORT FOR TRANSFORMATION OF SERVICE QUALITY THROUGH COMMUNITY SATISFACTION: A SYSTEMATIC LITERATURE MAPPING REVIEW

Description

The data in this research is secondary data (Scopus bibliometrics), which was obtained by searching through the Scopus database (https://www.scopus.com) in January 2024. The selection of documents is carried out by entering the main keywords to search for the phrase "psychosocial support" in the "Document search" search field. Then the data was obtained by exporting bibliographic information into RIS and CSV file formats, as well as inputting it into the Mendeley Reference Manager feature and processing the data using Microsoft Excel tools.

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The data in this research is secondary data (Scopus bibliometrics), which was obtained by searching through the Scopus database (https://www.scopus.com) in January 2024. The author can access document information and obtain data in the Scopus database, using a connection to Eduroam Wi-Fi by logging in to an account at the institution (Padjadjaran University). The author is a student and lecturer at Padjadjaran University who has direct access rights to use the service, so he can access Scopus information and manuscript translation. The selection of documents is carried out by entering the main keywords to search for the phrase "psychosocial support" in the "Document search" search field. Then the data was obtained by exporting bibliographic information into RIS and CSV file formats, as well as inputting it into the Mendeley Reference Manager feature and processing the data using Microsoft Excel tools. In the initial search carried out in January 2024, 7,814 article publications were found from document results regarding the development of the research topic "psychosocial support". Next, evaluating documents based on publication trends, document types, and the language used in the documents found a total of 4,024 documents. Then specifying the search process on the subject area, 48 article publications were found that focused on the fields of Business, Management and Accounting.

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