Survey results from the experiment on the effect of emotional recognition on user satisfaction

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The files correspond to the pre-test and the actual survey results collected with participants recruited via Prolific. The survey is constructed in Qualtrics. This is a 2x2x2 between-subjects study, with emotion acknowledgment (yes/no), agent type (human vs. chatbot), and emotional context (positive vs. negative) being the conditions. We measured how our conditions affect user satisfaction through 4 mediating variables: trustworthiness, social presence, empathy, and privacy risk.

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