Online Shopping Experience for E-Service Quality Assessment

Published: 10 June 2026| Version 1 | DOI: 10.17632/y75tymxvhc.1
Contributor:
Mohammed Al Awadh

Description

The dataset consists of 402 responses of customer service quality survey using a 5-point Likert scale. The dataset includes five dimensions of service quality—Empathy (EM1–EM4), Responsiveness (RS1–RS4), Reliability (RL1–RL4), Assurance (AR1–AR4), and Tangibles (TG1–TG5)—along with composite measures of Trust (TR), Customer Satisfaction (CS), and Customer Loyalty (CL).

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e-Services

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